At “Vaidya Ayurveda“, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, dispatched, delivered, and tracked. By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
After your order is successfully placed and payment has been received, our team begins preparing it for shipment. Most orders are processed within “1-2 business days”.
Please note that orders are not processed on “Sundays or public holidays”. If you place an order during these periods, processing will begin on the next working day. Once your order is dispatched, you will receive a shipping confirmation.
2. Estimated Delivery Time
After dispatch, orders are generally delivered within “4–7 business days”, depending on your delivery location and the courier network servicing your area.
Customers in metro cities may receive their orders sooner, while deliveries to remote or rural locations may require additional time. Although we strive to meet the estimated delivery schedule, delays may occasionally occur due to unforeseen circumstances such as weather conditions, transportation issues, local restrictions, or courier-related factors beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before payment is completed.
From time to time, “Vaidya Ayurveda” may offer free shipping on selected products or on orders exceeding a specified purchase value. Any such promotional offer will be clearly mentioned on our website. The amount displayed at checkout will be the final payable amount, with no additional hidden shipping charges.
4. Shipment Tracking
Once your order has been shipped, we will share the tracking details via your registered mobile number, email address, or other available communication channels.
You can use the provided tracking information to monitor the status of your shipment. If you do not receive tracking details within a reasonable period after placing your order, please contact our customer support team for assistance.
5. Shipping Address
Customers are requested to provide a complete and accurate shipping address, along with a valid contact number, while placing an order.
“Vaidya Ayurveda” cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect, incomplete, or inaccurate address details provided by the customer. If you identify any mistake after placing your order, please contact us immediately. We will make every reasonable effort to update the address before the order is dispatched.
6. Delayed or Failed Deliveries
If delivery cannot be completed because the recipient is unavailable or the address cannot be located, the courier partner may attempt delivery again or hold the shipment according to their delivery policy.
If your shipment experiences an unusual delay or is marked as delivered but has not been received, please contact our support team as soon as possible. We will coordinate with the courier partner to investigate the issue and work towards the most suitable resolution.